Please check your e-mails for the order confirmation, shipping notification and the order status page.
Should you have not received any of those e-mails, please contact our customer service team through the contact center.
A copy of your invoice is sent automatically to you after completion of your purchase. If you have not received an invoice or if you misplaced it, please contact your local customer service team.
If your order has been shipped, you will receive both the shipping notification and the order status page per e-mail.
Should you have not received any of those after 3 working days after your purchase, please contact your local customer service team.
You can find the tracking link in your shipping notification.
You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.
Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.
A national VAT rate will be applied on physical goods. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
You can find our return policy in the footer of this page.
To request a return within the 30-day return policy, please use the following link: https://returns.richcommerce.co/return/new?c=sennheiseremea
If you have a warranty or repair request, please contact your local customer service team.
If you placed your order before September 1st, 2021, please use this form
The best way to cancel your order is to refuse delivery upon arrival. This way you will directly return the parcel to our warehouse and then get refunded. In a reasonable time frame after you have made the purchase (1-2 hours after completion) , you may also contact your local customer service team.
We are using several shipping companies to ship, mainly DHL and UPS.
For Express Shipping, please see the check-out for pricing and lead times.